Pressure is growing on ministers to make calls to the
universal credit helpline free, after it was revealed that low-income claimants
could be paying up to 55p a minute for calls to fix problems with their claim.
Campaigners want charges dropped as more evidence emerged of claimants being
forced to spend long periods waiting on the phone to resolve issues, and often
having to make a number of calls. There are also concerns that poor training of
call centre staff and underlying problems with the complex universal credit
system are contributing to long waiting times. Read more on the Guardian
website.
Thursday briefing: How Michael Gove’s ‘new deal’ for renters went sour
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In today’s newsletter: The renters’ reform bill was meant to address a
spiralling housing crisis, but as a watered-down version finally passes, we
look a...
10 hours ago
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